TFG Insure process ridiculous

I previously purchased a cellphone from The FIX for my daughter which was subsequently lost. Luckily i had it insured, i submitted all documents and was not provided with any reference numbers that i could use to follow up. Happily completed the processes advised. I then took it upon myself to call the head office only to discover that none of the documentation was ever submitted for the insurance claim. This is apart from the fact that i was advised the insurance claim would not be successful as it needed to have been taken under my daughters name which does not make sense how a minor would be involved since i am the one liable for the insurance payment.

I am not impressed with TFG as a whole because there clearly is a dysfunctional process internally.