TFG Insure

I submitted all the required documents for my claim on 3 August 2026 (CS-***). Since then, I have repeatedly followed up, only to be told that additional documents were required. My last communication was that the claim would be settled by 30 August, but nothing happened and I received no update.

Today, I called again for a follow-up and was then informed that I would receive a voucher that cannot be topped up or used during promotions. I was also told that I am required to pay a 10% excess, supposedly stipulated in my contract—yet I have never received or been provided with such a contract or condition and refused to share the contract copy. Every time I make a follow-up up, there is always a new requirement or information, intending to delay the claim to be concluded.

The lack of communication, changing requirements, rude consultants, and unexpected terms are extremely disappointing.