Hellopeter
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1 reviews | Active since Oct 2016

20 Oct 2016, 18:37

Tfg insurance ****

<p>I recently put a complain on hello peter about the ****py cellphone insurance tfg offer. a lady contacted me in regards to my cellphone claim i put in at markhams.and she told me .my insurance doesnt cover the cracked screen.only lost and theft. How is that possible.let me knw.caus i thought they supposed to cover the cracked screen also.</p>

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Replies (5)
's update21 Oct 2016, 14:46
Reviewer Update

I talked to my company lawyer.he said their not suppose to do that.tfg insurance cover lost .damage.and ****** phones.and i mustn't leave them like that.im not the 1st customer they **** of of their money..

TFG
TFG's reply21 Oct 2016, 15:39
Official

Good day ashraf-adams

Thank you for your e-mail.

As advised telephonically, we will obtain liaise with the Insurance Department and revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

The Customer Support Team

's update21 Oct 2016, 15:43
Reviewer Update

I just talked to a lovely lady at tfg group about my complain.she was very helpfull .she said she was gonna short out my issue with the insurance company.

's update25 Oct 2016, 15:36
Reviewer Update

Thanks to a shireen at tfg group .my problem has been sorted out..thanks again .

TFG
TFG's reply25 Oct 2016, 16:03
Official

Good day ashraf-adams

Thank you for your e-mail.

It is feedback from customers like you that will ensure that we continuously work towards keeping our clients happy.

Thank you for contacting us in this regard.

Kind Regards

The Customer Support Team.