TFG insurance run around

I lost my mobile phone on the 20th June.

I Reported the incident to police station and blacklisted the phone.I then visited my local Markam store in Westgate Mall Mitchell plain to do my insurance Claim.All the neccessary documentation was completed and handed over to the consultant.I was assured that all was in order and was on my way.

It is almost a month later and I've been send from pillar to post from the call centre to the store .Between store and the insurance company no one wants to take ownership, yet my monthly installment needs to be payed on time. I am totally disgusted by the level of service from those arrogant call centre agent that tell you"if you not happy with the service,call complaints" then they give you the incorrect contact information. At store level they also cannot assist ,Store Manager forever promises to callback yet no feedback. This policy has been active for at least 2 years and not a single claim was done. "SO WHY DOES FOSCHINI OFFER A SERVICE IF IT CANNOT PROVIDE A SERVICE "

Policy no:in*** Contact no:***