TFG Insurance Difficulties

My wife is wanting to cancel her phone insurance with yourselves. We went into one of your TFG stores to inquire about cancellation and we were told to call the relevant department.

When calling the number there is no answer. We also complete a from in store and was told that it would be sent through to head office to process the cancellation.

The reason for cancellation is due to a total loss of income, we would not be able to pay monthly for insurance. We tried to get this sorted out last week as the debit was set to come out end of August. We have not heard anything back from anyone about the cancellation and you tried to debit the monthly payment from my wife's account.

The debit bounced because there is no money in the account. We need you to sort this out as soon as possible. I've been with TFG for a very long time and I would appreciate your help with this.

Please contact me back on ***. Please note that the phone that was insured was extremely old and we do not have the IMEI number that came along with the packaging.

Damien