1 reviews | Active since Jun 2018
TFG INSURANCE DEVICE CLAIM
My name is Khululwa I have a problem with TFG insurance since 2017 January I insured my phone and it got ****** this year January and I was struggling to get ITC number from MTN so that I can go to Police station Open an Affidavit, now i have done that and also do have case number so they declined my claim saying it after 30 days which is i have explained the reason on the affidavit. even this money they deducted my money on the 1st of April 2021 and i'm the one who is calling them asking about follow up on my claim. Will you please assist me to get the claim approved because to me its very unfair for them not to approve the claim. I really need a phone. I have tried cancelling insurance several times but they were struggling to give me the form they were telling me after 3 days they will email it to me which is they didn't at all. I'm suffering while I have insured my phone with them since 2017 till now. The lady I spoke to is Nompumelelo and Olwethu Titus.
Thank you so much for sharing your experience with us, we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you so much for sharing your experience with us, we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team