Tfg insurance claim

I've submitted my cellphone claim on 18 May 2022 and it was approved in July 2022, since from there I've been looking for a phone that's R2200.00 or less than that.I did not get the phone I was looking for in all tfg stores because they said i cannot add money on top of the voucher issued. On the 25 September 2022 I went to foschini to check the phone again and I got a phone for R2000.00. Then the lady tried to assist me only to find out that the tfg insurance used an old system which most of the store are no longer using. On Tuesday the lady at foschini called the tfg insurance to inform them about my claim which was approved on the old system and they said we should wait 1hour for voucher to be loaded into a new system and we waited. The lady phoned them after 1hour 30 and they said it will take 12 to 24 hours. Today (28 Sep 2022) I went to the store at 16H00 and I was told that my name doesn't appear on the system and it might appear after 48 hours. I asked the lady if 48 hours will be on the 29 September 2022 @ 10H00 as it loaded on the 27 September 2022 @ 10H00 the reply I got was maybe. The customers service at the tfg claim is very bad and they do not prioritize matter, they don't treat some matters as urgent. I'm so disappointed and tired with the tfg insurance and the way they handle matters. After all I will not TFG insurance to anyone.