TFG Insurance

Extremely disappointing claim experience. I submitted all required documents on 3 August 2026 and was repeatedly asked for additional information, despite being told the claim would be settled by 30 August. Nothing happened and no update was provided.

I emailed Customer Service again on 2 September and still received no acknowledgement. I was then told I would receive a voucher with restrictions and that I must pay a 10% excess, allegedly stipulated in my contract. Yet I was never provided with this contract, and my request for a copy was refused.

I’ve paid my premiums every month without fail, but when it’s time to honour a claim, I’m treated as though you’re doing me a favour. Poor communication, shifting requirements and unacceptable service. I expect the claim to be resolved urgently and the contractual basis for the 10% excess to be provided.