Tfg insurance and repairs department the service is horrible they don't care about their customers

Hi I'm really disappointed in the service that I'm getting ever since I handed my laptop in for repairs why is it becoming a problem to get assistance as if I'm not paying insurance every month.

The laptop was handed in on the 25th of February at HI store in the Vaal Mall I gave them all the necessary documents they required from me and said they will log a call to send the laptop for repairs and also confirmed that I will receive a call from the insurance department until today I haven't received any call.

I need that laptop to be repaired as soon as possible I have been going to the store every second day for a follow up but i keep on getting the same feedback every time when get there they phone but can't get through to the insurance department.

The service is horrible and frustrating my daughter have to do her assignments from her phone which is so unfair and frustrating because of people who don't know what is customer care. Thanks