1 reviews | Active since Jul 2019
TFG INSURANCE ****
I have insurance claim that has been going on for more than a week now, I am without a phone and TFG doesn't want me to buy a phone with my account. They want to reimburse me with a voucher that I cannot buy a similar phone than lost. I am not accepting the voucher that I cannot top up, TFG should reimburse with a similar phone because that is what i am insured for or cash settlement or credit my TFG. I DO NOT WANT A VOUCHER THAT I CANNOT USE!!! I am paying more for calls because I do not have a phone that support Whatsapp, I should be compensated for the uninsured losses. If I cannot resolve this query with TFG today, the next step it is the Ombudsman tomorrow because my internal complain was ignored. Imagine not having a cell phone in this day and age
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
I spoke to someone now, I wont mention their name on this platform and they happy for me to take the matter to the ombudsmen.
How you reply in the public eye and how you speak over the phone is 2 different things.
Where is TCF with TFG?
I spoke to someone now, I wont mention their name on this platform and they happy for me to take the matter to the ombudsmen.
How you reply in the public eye and how you speak over the phone is 2 different things.
Where is TCF with TFG?