TFG Incompetency

Hi I'm Thabang Letsoko your dissatisfied customer. I ordered the a Sterling Silver & Cubic Zirconia ring on the 12 October 2021 then after a week or so-called the TFG Online Shopping to cancel the order and the agent I spoke to said the order will be canceled but to my surprise, I received an SMS around the 18/24th October 2021 to go and collect my item at Westgate Mall Exact. I then went on the 4th of November 2021 to collect that item (ring) then ask the same store to return the item back which told me they don't return items I should call TFG Online Store to come and collect the parcel. I called numerous times but still, the parcel wasn't collected. On the 23th November 2021 I went to Sterns Westgate Mall to return the parcel but the couldn't find the SKU number on the system. I then went back to Sterns on the 24th November 2021 to return the parcel and get refunded which took me like 2 hours and 45mins to get the issue resolved.

The lady from the store Charlotte was very helpful. She called Online Store which referred to Customer Service, Customer Service referred us to Online Store, Online Store referred us to Store Technical Support which told us they couldn't help with such. We spoke to Nesly, Mbongeni, Ayanda all from Online Store Support. We then spoke to Keanan from Customer Service who also couldn't help.

I was given these ref numbers: CS483729 & CS-487228 and Store Support ***.