TFG incompetency

The TFG group clearly doesn’t know what they doing.

I tried to open a Markhams account on the Saturday at N1 city. I was asked to fill in a form which I did, they said they would enter it on their system later in the day. I was weary already because my personal information was on there and they seemed to just leave it on the cashier counter by the time I left.

Nothing happens the Saturday, I phone on the Sunday and I am told they tried to enter my details in but couldn’t do it. I hear nothing again on Monday, so I decide to do it via the website.

I do it and hear nothing once again. This time I phone TFG and they tell me that they waiting for me to upload 3 months bank statements and my ID. But I didn’t get that communication, I ask the lady at customer services to tell me in email and she does with an email where I must send it to. I do as she requested by sending my docs.

I hear nothing, phone customer services on Tuesday and they say you must send your latest bank statement and ID to another email address. I tell him what happened the Monday and he said no then you got the wrong information. I ask him then to email me and he said customer services can’t email but I said his work colleague did and he said no we can’t. He gives me the number of the other department. He said you suppose to know to send your information to the other department because our system says we sent you a sms. I told him I just got it but it’s not saying the information you telling me. Then he says well it must be a flaw in our sms system.

Phone the other department, she seems to help me and eventually later on the Tuesday I get a sms to say I must go to Markham for card collection. I go to N1 city, it literally took me over 30 mins to get the card because there was one issue after the other. The guy that helped me had such an attitude and he didn’t know anything. Every next step he was asking every single work colleague in the vicinity.

I get a hard copy of my documents with the credit limit on there etc. but they don’t tell me I can’t buy online for 3 months. I try to do an online purchase and then my card gets blocked but I didn’t know it was blocked. Eventually someone phoned me to tell me and it gets unblocked.

Last straw I go to @home at Canal Walk they say I can’t use the card because there isn’t a credit limit. But the hard copy document says I have quite a bit of credit. They then tell me it must be because it’s my first purchase so that means I must buy it cash. Then what’s the point of a card where you can use as a credit card.

TFG’s system is flawed, they have the rudest people working there and incompetency is running rife. How I can speak to all this people and they all say something different. I wouldn’t recommend to anyone to get their accounts card at the TFG group. It seems they don’t want business and it’s just a piece of useless plastic.