Tfg incessant and unnecessary phone calls

Item: TFG
Rating: 1
Author: Coleen F

Please stop harassing me via my phone please. This past Friday at 20:00 I was called twice! I can’t think of any good reason why you need to phone me at that time. Nevermind all the other calls during the day. Today I answered the phone, I was curious to find out what is so urgent, it’s just about tfg trying to sell me a funeral policy!!! When I asked the person why they phoning so much and at ridiculous times the call was promptly ended!! Good grief TFG!! A few months ago I paid R42 short on my account, totally my fault. Well tfg started phoning me twice a day on my personal phone and work phone!! For R42!!! This is harassment!!! Get yourself straight tfg!!!

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Replies (1)

TFG's replyOfficial

19 Oct 2021, 11:35

Good day Coleen Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply19 Oct 2021, 11:35

Official