TFG IGNORANCE!

FOCHINI! WHAT TERRIBLE SERVICE! Harassment is what I’m feeling because of fochini calling me every moring before 8 o’clock to tell me my account isn’t paid! And every moring I must explaine that I did pay. Every consultant tells me the same thing. Send proof of payment to customer service- so I did. Numerous times!! Still the next moring they call me to tell me my account is in arrears just for me to explain it’s been paid the 3rd of July, I did send the proof of payment and talked to loads of consultants that promised they sort it out but the next day fochini calls. I’m a good payer and my credit record is important. Now I’m getting a no payment record from fochini and I DID PAY!! the consultants is rude, don’t want to help and is not sorting out my problem. I did talk to a lady on friday, And se confirmed receiving my proof of payment but still this week they call me every moring to tell me I haven’t paid. This is Bad service in the highest degree and harassment! Before I can start my day in peace with a clear mind fochini calls. They don’t ever call back to sort this problem out. NO CONSULTANT follows up on this. We spoke to ine guy round the 16th of July who said the tracked down my payment and everything is sorted. I was so relieved and still the next day fochini call to say I haven’t paid my account for July. I am definitely going to close this account and I’m never going to do business with the tfg group ever again. My emotional state is down the drain and the calls in the morning is making me go crazy and NOBODY bothers to sort this out!!