TFG Horrible Service

The TFG insurance claim services is appalling to say the least! They deserve no stars at all. I submitted a claim the 11/08/2023 which was approved a week later. I took my phone to The Glen Mall 27/0/82023 and was informed that the repair to my screen will take 2-3 days. It turns out that the phone was never collected as the courier got lost and the collection would not have happened if there was not a follow up call as to where my phone is. My 73-year-old Mum had to go to the store which cost her uber rides which is R50.00 per trip. The phone was only collected the 05/09/2023 and to add insult to injury the repair centre says that that I must supply my password in order to check the motherboard and if it can't be supp**** the warranty will fall away. This is a claim which has been paid consistently for the last 4years this is the first claim and the access is R600.00 with extra cost due to the shoddy service received not to mention, I use my phone for work purpose and now have to spend money to get to the office and waste time to reslove this mess. This is the most unfair and unprofessional treatment ever and it seems my screen repair will take another month which is extremely unfair.