Tfg horrible customer service

Bought a skirt online from The Fix on 29/10/2019 and couldn’t fetch the package and ended up requesting a refund. It’s been a whole 2 weeks if not 3 of being sent from pillar to post about my refund. They claimed I fetched the package and I sent them my timesheet showing I was at work on that day and they said they are investigating the matter. Still no response regarding that. Horrible customer servive I’m never buying from them again online