TFG_Hi Store_Festival mall bad service

Hi store in Festival mall has the worse customer service ever. I would like to advise anyone who is thinking of purchasing a phone from them not to do so. I bought a Nokia G21 mid-December, within a month the phone was expanding at the back as it was about to blast. I took it back to the shop since it is still under warranty, and they took it in for repairs. My phone has been gone for more than a month, there is no update as to why it's taking so long to fix, mind you the consultant had said it will take 7 to 14 working days to get it back. When I go to the shop, I am sent from pillar to post and told I should call the repairing company yet when I call the company, they state that they don't deal with the customer directly because the store gets all the updates. The staff is so relaxed, they don't even try and put themselves in the customer's shoes and understand the frustration of not having a phone. I recently received an SMS from the repairer that the phone was handed over to the courier and that was a relief, but 3 days later I still haven't received a call from the store to say I must collect my phone. When I phone them, they don't know where my phone is, And I must wait for them when they finally decide to give me my phone. Even the manager there doesn't care at all, they talk to you while seated on the chair and checking their phones. I never want to deal with this store ever again!!!