TFG has zero understanding of good customer relations.

TFG has very poor customer relations even these trying times. Most of it's staff have zero customer service etiquette, let alone understand the importance of good customer relations. One would think in this juncture of lives this would have changed especially in their line of business. After having to deal with the trauma of being arm ****** at gunpoint as an essential service worker during the beginning of lockdown where all my valuables except my life were stripped from me. Dealing with TFG's claims department didn't make things any easy. The absolute lack of communication and understanding of their own systems is besides me. It took the works of a single person, God bless her soul, who went out her way to ensure that I was assisted in finally getting another mobile device. I take my hat off to Ferial and her staff at Foschini Somerset Mall for the great service you and your staff gave me in resolving my claim. She jumped through hoops to ensure that I was not further inconvenienced than I had already been for almost 2 months. She app**** ampathy and common sense to the tough times in which we find ourselves in order to assist me. Her profound understanding of the principles of good customer relations are the only reason I have not left the TFG group after being inconvenienced for so long by them as a service provider. Her dedication and warm personality really gives me hope. Thank you once again Ferial for all your efforts and after sale service something that is none existent with most store managers and stores.