TFG HAS THE WORST, SHOCKING ONLINE DELIVERY SERVICE

I placed an order with TFG on 24 May - refer my order no p***. The order was for a number of different items (7 items). I got delivery of the items one at a time. I also got 2 items that were not for me. I actually had someone phone me after I sent a mail but it was the person that got the incorrect item that had also complained. After almost 2 weeks, the 2 items incorrectly delivered were picked up. Thereafter I received one of the outstanding items (in a damaged stage nonetheless). I am still waiting for the last item...2 and a half months later. I have phoned and emailed soooooo many times already but NO ONE has actually helped me although they promise to sort it out every time. I WILL NOT BE PAYING R400 for an item that I have not received. All I want is for my account to be credited so that I can pay my account off and close it once and for all as I have had enough of TFG now and would rather support Companies that care for their customers and are willing to assist when they have messed up!!