TFG has Terrible customer service, so dissapointing

My debit order for April is incorrect and I had a zero balance after paying R1100 on 28 Feb 2021 so I should not be paying R969 in April 2021. My account was payed up from Feb and I never took anything after that. I have made numerous calls with no help and no explanation. The last consultant from the customer service call centre I spoke to was Ziyanda who promised to call me back with an explanation but nothing. Just like all the other agents I spoke to when I called before.

I am a pensioner and I want my money back. This is unacceptable and a huge inconvenience to me. I have been paying my account well and on time every month but now when I want an explanation your customer service agents kept passing the call around without any help or explanation. I am very disappointed and not satisfied at all.

Unhappy Ms Ruth