VM
Valery M
1 reviews | Active since Oct 2018
08 Oct 2020, 22:00
Tfg has lost its marbles
I don't know why I'm still loyal to these stores cos they don't have a clue what customer service is.
I bought two pairs of shoes that I liked for my children, fortunately for me,they were on sale. When I got home,one pair was too big for my daughter.so I took it back the very next day for exchange,only to be told that I will have to pay for the original price cos they are no longer on sale. How on earth are things red tagged today then tomorrow back to the original amount, anyway,this was an exchange not a first time sale.
Someone, help me understand what is happening at tfg,cos I'm on my last nerve with this group.
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
09 Oct 2020, 15:35Dear Valery Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply09 Oct 2020, 15:35
Official
Dear Valery Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
VM
Valery M's updateReviewer Update
23 Oct 2020, 08:05The month is ending and nothing is done about my complaint. You are not serious about your customers. It's best I close the account
VM
Valery M's update23 Oct 2020, 08:05
Reviewer Update
The month is ending and nothing is done about my complaint. You are not serious about your customers. It's best I close the account