TFG Group Will make a loyal client feel like a ********

I feel that the service I got from the American Swiss stores is patatic and unexpectable. I bought a wedding ring for my wife R12500 and I wanted to exchange for something better.please advise why can't I exchange or return a item if it wasn't purchased at a specific store zevenwacht parow and canal walk rejected me,what I was told by zevenwacht it's a risk to take it back I need to go back to canal walk.The canal walk branch was out of my way and I popped in by parow center same story Sunday I went to canal walk and when I got there they couldn't help me.I came went back to canal walk today 19feb to exchange the ring to buy something that's worth 13k they returned the ring as I wanted to purchases a new ring at the same store I had no credit available the female called faith told me that head office girl called tasneem said my account is ********** ???????? .They took both rings and I went home with nothing wat a waste of time and petrol.I am a Valuable and loyal client to tfg and American Swiss never skipped a payment but for a agent that is uninformed to to me that They can't help me because account is ********** that is disrespectful and unprofessional.i do work for rcs and customer service is one of the most important aspects.there is much better ways to inform clients about certain things.I called in to customer. Care spoke to kludia ...and was informed that the reason the accountant is blocked it's because all accounts is automatically blocked when a big purchase is made ...Could you listen to the calls that's was made and provide me with answers please could you please take time to answer my question and provide me with feedback .... My current balance is still the same and I've returned the ring ... Alternative email **********