TFG Group refuses to update my credit profile with the bureaus after settling them 6yrs ago.

I’m really stressed and disappointed that TFG Group never updated my account with the Credit Bureaus since 2016. I had requested that they do this and I was assured that it was done but when I checked with the credit bureau yesterday literally 6yrs later they still haven’t cleared my name under debt review. This has severely impacted my credit record. I’m trying to get a home loan for my family but now due to them not actioning this I’m not in a position to continue with the process. I don’t have an account with Foschini anymore and I settled them in 2016. Everyone I’m talking to is not willing to help at TFG, I called this morning instead I’m being sent from pillar to post despite my having emails from them committing to resolving this matter in 2016. I’m going to escalate this matter to the NCR and the Ombudsman, TFG Group has destroyed my name and I was not even aware that they did not attend to this matter as they had promised. I’m deeply aggrieved by the lack of empathy and arrogance displayed by the brand. My credit score has taken a serious knock and it’s only now I’m discovering this because I’m looking to get into a contractual agreement to buy property. Shame on you TFG Group. Shirley Palmer who is the Head of Customer Experience is a VIP not interested in engaging the very customers who put food on her table. I was denied access to her email to have her assist me resolving this case. It’s been 6yrs now.