SP
Sandra P
1 reviews | Active since Jan 2021
15 Jan 2021, 17:14
TFG Group - Online Orders
On the 23rd December 2020 I ordered an Markems online e-gift card. After numerous calls & e-mails, I have to date not received my e-gift card, that according to their feedback shouldn't take more than 48hrs to be delivered. I have checked the online tracking, the order has not even been dispatched yet, it's showing as in their warehouse. Not like it's item they needs to be delivered, it's an e-mail that had to be send. I have now requested that my order be canceled and I be refunded, which was denied. So you order online from the TFG Group, you don't get your order & they refuse to refund you. Pathetic customer service. Sandra Pelati
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TFG's replyOfficial
18 Jan 2021, 08:17Dear Sandra Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply18 Jan 2021, 08:17
Official
Dear Sandra Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team