TFG Group (Foschini) vs Jet

Item: TFG
Rating: 1
Author: Maryke S

I've been battling with Foschini to reverse interest charged on my account for a while now. I've been in to the branches, sent emails but to no avail. I made a purchase on my Foschini account at Jet in April/May. The assistant there changed my account from a 6month plan to a 12month plan WITHOUT my knowledge or consent. When I took it up with Foschini Greenstone, I was told that it is a system problem on Jet's side & nothing could be done about my problem! I've send emails & once a lady assisted me confirming the change to my account back to 6months. Upon receipt of my latest account there is once again a 12month plan listed WITH interest!! Who can I talk to who actually understand my query? I want ALL of the interest charged on my account since May to be reversed!!

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Replies (1)

TFG's replyOfficial

05 Oct 2021, 09:01

Good day Maryke Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply05 Oct 2021, 09:01

Official