Tfg group - accounts and customer service,

I have been unsuccessful in resolving my problem with TFG and its departments. Up until last week, the accounts department was still harassing me. Whenever I speak with them, they don't have answers, and I have to explain my situation all over again, despite being told at the beginning of each call that the calls are recorded. I was so frustrated that I asked a consultant why they couldn't refer to the recordings if the consultants don’t put notes on the system, and she couldn’t answer me.

I managed to get the email address of the supervisor, Nomzamo Lottering, who I was promised would contact me, but that never happened. I sent her an email this week explaining the whole situation and requested that she get back to me, but she never did. She neither called me nor rep**** to my email. However, since I sent the email, I haven't received any calls from TFG.

I will call customer care again as soon as I have some free time to find out of the developments on my account. I am not prepared to pay any charges for mistakes that was created by them. I am tired of relating my story over and over again. My account was paid up in full in November 2023 and I had not purchased anything since. I have been harassed and put through so much stress. My credit score has been affected as well and I am very upset with this bunch of ****** that think they going to get money out of me for something I did not approve or request. If they say I agreed to have these policies, magazines etc they must give me proof. At this point they never said that they have any proof.