TFG giving customers the run around upon trying to clear debt that they sold!

The generic email that you will receive upon trying to get your name cleared from the Beraue. Between TFG and the company called MBD one has to go back and forth just to clear his/her name.MBD doesn't says you need to contact TFG and TFG says you need to contact MBD. This case has been ongoing since mid-year 2018. There is still not a single sign of this getting attended to and being sorted!

Offer the same courtesy to your customer.

"Re: ********** ********** 48673 Thank you for your e-mail.

The account was sold over to a Collection agency (DMC DEBT MANAGEMENT) number as follows: (043) ********** .

Please contact the Collection agency to make arrangements for payments as there may be agency fees outstanding on your account.

Please note that the balances are frozen as at the time the debt is SOLD and no payments or transactions (including store payment) can affect this balance. We are rightfully retaining record of the account in the state it was as at the time it was ceded / sold and is no longer the property of TFG.

We cannot clear the account balance or remove the account from the database. This however does not affect the Bureau records as the responsibility to update the client’s credit record after settlement lies with the collection agency."