TFG-********** Cellphone insurance duplicate premiums

Last month I wrote a review about a reversal I am due to receive from TFG Head Office for a duplicate insurance premium. Your insurance staff are busy phoning me to confirm cancellations, but no one can help me get my money back. You are busy charging me interest on an account balance that you need to settle because you owe me so much money. This is filthy business and its direspectful to me as a customer, not to mention its **********. I have laid a complaint with your internal complaints department, they were completely silent. Your business reply that you will have someone contact me back urgently, just says so much about you. I wish to have my money reversed and cut all ties with you. I am appalled about how people can show up for work and not even pick up their business landlines. Find Megan Von Raht at your Head Office and tell her to process my reversal with her Supervisor because she is aware of everything Dont bother with your business reply, just get someone to reverse that money and let me know its reversed. I sent your Twitter team a message as well to help, two days later they still haven't said a thing.