JN
Jonathan N

1 reviews | Active since Mar 2018

17 Jun 2021, 09:52

TFG - ********** ACTIVITIES - ADD 3RD PARTY PRODUCTS ONTO UNSUSPECTING CONSUMERS ACCOUNTS WITHOUT THE CONSENT OF ACKNOWLEDGEMENT

TFG will go to any length to make a quick "Buck" at the expense of their devoted customers. They just add third-party products to customers' accounts without their knowledge or approval, and then they have a cunning habit of shifting responsibility to third-party recipients. Let the record indicate that I have no contractual relationship with these aforementioned third-party beneficiaries - they use this tactic to persuade you not to pursue their ********** and ********* activities. My neighborhood does not receive mail and has only received it on rare occasions since 2017, but TFG added an escapes magazine to my account without my knowledge or agreement. When I caught them on the 20.05.2021 - CAS-324242, the customer service supervisor Joel informed me that the issue will be fixed within a few business days. After 40 calls and 5 weeks, nothing has been done. I've called TFG three times a week since and still haven't received a response; you just get the runaround! You are shuffled from "Tom" to "Jerry" - this is their standard operating procedure - they continue to claim that they have escalated the ********** activities to third-party entities in an attempt to make you believe that something is being done about it when, in fact, nothing is being done - 5 weeks and 40 phone conversations later, NOTHING HAS BEEN DONE ABOUT THEIR ********** ACTIVITIES.

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Replies (1)
TFG
TFG's reply17 Jun 2021, 16:12
Official
Good day Jonathan 
 
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. 
 
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.  
 
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
 
Warm regards 
TFG Customer Support Team