VM
VHUGALA M
1 reviews | Active since Nov 2017
14 Sept 2021, 09:11
TFG ***** billing
You guys are a joke you sent me an email to say my query has been resolved when it has actually not you want to credit my account with R98 when you have charged more than R 400 credit. Case numbers cs 383263 and cs 38565
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TFG's replyOfficial
14 Sept 2021, 17:26Good day Vhugala We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply14 Sept 2021, 17:26
Official
Good day Vhugala We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team