VM
VHUGALA M
1 reviews | Active since Nov 2017
29 Aug 2021, 12:36
TFG ***** billing
My account was changed to a 12 months plan without my consent and I only it up after 9 months and only to find out I have been charged interest on my account due to your mistake . I went to markhams attlyn mall when they called customer service they changed the plan back to 6 months but unwilling to credit me for the interest they have been charging the last 9 months when I was not aware of this issue . You can call me for more information on this query
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Replies (4)
TFG's replyOfficial
30 Aug 2021, 10:37Dear Vhugala Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply30 Aug 2021, 10:37
Official
Dear Vhugala Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
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VHUGALA M's updateReviewer Update
31 Aug 2021, 16:22How has this been resolved if you have already charged me interest for 9 months and this charges have not been credited. Let me know once you guys have done the right thing and reverse your ********** charges.
VM
VHUGALA M's update31 Aug 2021, 16:22
Reviewer Update
How has this been resolved if you have already charged me interest for 9 months and this charges have not been credited. Let me know once you guys have done the right thing and reverse your ********** charges.
VM
VHUGALA M's updateReviewer Update
02 Sept 2021, 09:24I am still waiting for a statement or call to say the interes charged for 9 months due to your mistake has been rectified
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VHUGALA M's update02 Sept 2021, 09:24
Reviewer Update
I am still waiting for a statement or call to say the interes charged for 9 months due to your mistake has been rectified
VM
VHUGALA M's updateReviewer Update
07 Sept 2021, 09:08When will this issue be resolved its been more than a week and you fail to resolve it how much more frustration should I endure before you do the right thing
VM
VHUGALA M's update07 Sept 2021, 09:08
Reviewer Update
When will this issue be resolved its been more than a week and you fail to resolve it how much more frustration should I endure before you do the right thing