TFG Foschini group

Each and every month I pay my TFG account via EFT, how ever this is the second time that i'm being told that my payment is not reflecting and that I need to email my proof of payment. I some how feel unfairly treated because sending an email and requesting for a proof of payment from my bank costs me.

I called in and one of their customer service consultants told me that they send sms's to customers who usually don't pay their accounts of which not even once i Had not paid mine, I informed her that i'll escalate the issue to this platform and she gave me the go ahad, what irritated me the most is that she did not want to provide me with her Surname.

I'll continue sharing the story to each person I know