TFG : Foschini Green Stone - Simphiwe Sambo nee Tshirunga

This review is long overdue but the experience can never vanish from my Memory.

Summary I paid for my account at Foshcini Green-stone and the cashier saw that as an opportunity to ***** me as i was paying in cash.

since i was also buying a phone,she gave me a bunch of slips which i assumed one of them was for the account payment of R600.00

After receiving an sms that my account is in arrears i checked my statement/online profile only to find that there was no payment processed.

I called Customer Service and they suggested that i go to the branch and speak to the manager.Lucky the manager remembered me because she was there on that day and witnessed the whole situation (sale and payment) but i guess we were both fooled by the cashier/staff.

A very quick investigation was done and the cashier confessed to taking my money .

The highlight of this experience was the level of honest,integrity,exceptional customer service which was demonstrated by the Manager : Simphiwe Sambo nee Tshirunga

I hope that you value this lady as a business,The way she conducted herself during my query was exceptional and i hope that she does the same for other customer even if its not the same problem.

You need more staff like her in your business because people like her will assist your business to grow even bigger that it is right now.