TG
Teressa G

1 reviews | Active since May 2018

18 May 2021, 19:37

TFG forshini group are ****** rogues.dont.support them

worse service ever, I get an sms to say spend R1000 and more at any TFG stores to get R250 off, I go to jets their partner and they say they don't give TFG discounts. I then paid the full amount csuse TFG misleads people. I then report it on fb and they ignore me, I then send them more messages and then they say they getting someone to call me, this is months later and still nobody calls, so I message them again and then they ask me to repeat my complaint which I do again, they get someone to call me whose name is Gary from the.head office who also lies and says he will get back to me, then 2 months later he doesn't then I start explaining the whole story again on fb messenger to some dumb idiot who shouldn't be working at TFG, then they get Gary to call me again, he lies again and says he will call me back and doesn't then I complain again on fb messenger and then Gary calls again and says he's giving me a R250 off voucher at any tfg stores so I go again to jets and they said the voucher doesn't work, then I try using the voucher at sterns and it doesn't work, I sent tfg a message again they said they will Investigate why the voucher isn't active and will resend a voucher, it's gone more than a week.and tfg still didn't message me. how pathetic are these people people shouldn't support you'll cause you'll make so much money misleading people, utterly disgusted with the worse service ever. won't be supporting them ever again.

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Replies (1)
TFG
TFG's reply19 May 2021, 17:27
Official
 Good day Teressa Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team