TFG false advertising

On Monday the 27th of September I app**** online for an account, after completing the process which I thought went quite smoothly I received a sms with a URL which i was unable to access, I used 3 different devices. I sent an email to their new accounts email address which is ***. 48 hours later no response just them forwarding the email to someone called Morne. I also used their whatsapp option and submitted all supporting documents which was requested, I was advised that I will receive a sms with feedback, this too was done on Monday the 27th of September. I called their contact centre at ***which was another mission just trying to get to speak to a consultant, when calling the call centre it is recommended that one uses their online or whatsapp application service. However when speaking to the consultant who pretended very hard to be empathetic I was told that these services are still in a test phase and that I should rather go into a store to do the application, I responded by asking why these options are made available to me when its not working and all he could do was repeat his previous response, "its in a testing phase". For such a huge enterprise that has been around for so many years and that has so many brands under one umbrella this is undoubtedly the most pathetic service I have received, ever!