BvdW
Bennita van der Walt
1 reviews | Active since Feb 2020
31 Mar 2022, 12:54
TFG
If you do not give your personal details including your id number you cannot part-take in any of the specials. I tried to make a substantial purchase during December on the special offers. I was refused because I would not give my personal details. This is totally and utterly ridiculous! Exact! tried the same thing but when I refused they rang my purchases. What do you want to do with my personal details and why MUST I give it to you???????????????
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TFG's replyOfficial
31 Mar 2022, 14:21 Good day Bennita Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply31 Mar 2022, 14:21
Official
Good day Bennita Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team