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Contessa P

1 reviews | Active since Oct 2021

06 Oct 2021, 18:18

TFG dragging of refunds ,bad customer service

On 23 October 2021 I ordered online Paco Rabanne 1 million perfume gift set for men price was R1815 order number P***. On 27 th October 2021 I received a email from TFG canceling the order because they don't have stock and also they said they will refund my account. I've spoken to numerous customers care agents,sended 10 emails to TFG ,3 messages on Facebook,1 message and 5 phone calls to TFG on Twitter regarding my refund of R1815. This morning 6 October 2021 I received a email from *** at 07:34 saying "Kindly forward your full card number to this email address "which I did,and believe me the time know is 18:20 and im still waiting on feedback regarding my refund of R1815 its 8 days today of waiting for my money and the amount is still pending in my bank account ,it was my first time ordering online from TFG and it was my last time ordering anything from TFG I learned a valuable lesson. Online shop customer support can even help you. I just want my money back in my account I'm tired of their useless excuses and apologies !!!

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Replies (2)
TFG
TFG's reply07 Oct 2021, 14:22
Official
Good day Contessa Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.  This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team
CP
Contessa P's update08 Oct 2021, 08:04
Reviewer Update
8 October on 7 October 2021 at 18:31 I received the following email from TFG. P*** has been canceled &the reservation has been dropped and the refund has been processed on 27th September 2021. It will take between 5-10 working days for the funds to reflect back into your account. Today is the 8th October exactly 10 days of waiting for useless TFG to refund my money back. My next stop will be ombudsman. CONTESSA PIETERSEN. I'm writing this here to help others in the same situation as me . Its sickening that you have to fight for your own money and that they simply won't help you.