SB
Sharon B
1 reviews | Active since Feb 2017
21 Jun 2021, 14:18
TFG double charges account.
Ridiculous, they are charging double cell insurance every month, when I sent e-mail, they send me e-mail back that the issue is resolved and in the meantime nothing was resolved, they are still charging double insurance, no credit whatsoever... they don't even get in touch and try to assist!
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TFG's replyOfficial
22 Jun 2021, 16:41Dear Sharon Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply22 Jun 2021, 16:41
Official
Dear Sharon Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team