TFG doesn't respect dead people

I really can't believe the level of desperation TFG is on... My brother who is now late was their employee by the time he passed on back in 2017/2018, they had to send an invite for him to open an account with then.

I don't get it coz how does it not appear to them that the person is deceased whereas with other companies it shows and yet his employers didn't pick this up???

My mother has been trying not to think about him for the past few months and this letter has sent her HBP to rocket sky and doesn't wanna talk to anyone it's bad and when I called their head office and contact center they kept on transferring from department to another no one showed empathy or anything or even say they'll work on something

Tfg need to respect the dead and their families and not be too desperate to offer accounts on dead people