TFG doesn't care about it's customers all they care about is money!

My account has been in good standing up untill March and April when i missed my payments. In May i made an arrangement to bring the account back into good standing.

My problem is that since then i have not received any acknowlegement from TFG about the arrangement made. On top of that from may to day i have not missed a payment. The payments made are not reflecting on my credit profile instead it's listed as missed payment but in actual fact i have made payment. Payment for May, and June are nreflected as missed and yesterday i made another payment(26 July).

What is the purpose of making an arrangement if it wont reflect on your credit profile or even an acknowlgement. And why do they still send out letters of collection, sms's and phone calls when you have an arrangement?

TFG is playing dirty.