NM
Nellie M
1 reviews | Active since Aug 2019
29 Jun 2021, 15:13
Tfg does NOT want to close my account
Tfg does not want to close my account I have been calling to cancel it and sending emails but they refuse to help me. I called in May to close my account but they have bog closed it and they want me to pay an account I paid up and closed in May. Stop ******** your customers maan.
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TFG's replyOfficial
29 Jun 2021, 16:43Good day Nellie We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply29 Jun 2021, 16:43
Official
Good day Nellie We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team