NM
Nqobizizwe M
1 reviews | Active since Jul 2015
14 Dec 2022, 07:36
TFG do not care about customer security
I log a call CS-*** and I get a notification that it has been resolved but I was never contacted. Do you even treat my case with urgency and care as you communicated?
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
14 Dec 2022, 07:39Good day Nqobizizwe Mvelase
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply14 Dec 2022, 07:39
Official
Good day Nqobizizwe Mvelase
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
NM
Nqobizizwe M's updateReviewer Update
14 Dec 2022, 07:42This is the same response I got and guess what, a ref or call was logged and resolved without anything.
NM
Nqobizizwe M's update14 Dec 2022, 07:42
Reviewer Update
This is the same response I got and guess what, a ref or call was logged and resolved without anything.