TFG dissapoinment

I had logged a return for an item purchased on the Bash app. I also had a return for Puma and because i work, the items were left with security at my complex. Unfortunately both items were handed to Dawn Wing courier to be returned. I had contacted TFG to try and track the Puma parcel and they confirmed that the package was rejected and will be returned to me. I was due to receive on Friday but nothing came. Its now Tuesday, i have requested for a supervisor to call me back or at least a contact person at Dawn Wing but no feedback or help from the call center. I'm in a difficult position as this parcel needs to be returned to Puma