lS
lynne S

1 reviews | Active since Jul 2016

03 Nov 2021, 10:04

TFG Discriminates

So, 8, almost 9 years ago I fell behind on an account because I lost my job, Still being young and stupid I knew nothing about credit life insurance that I had on my account that would have written off the account would I have claimed. But the staff kept quiet as I tried to pay my account. It was not easy as we still moved in that time and i had a 3 year old at that stage. Long story short - I paid the account in full Now I tried to apply for another account with Foshini so I can buy online for my 2 year old daughter. I have been buying in store - cash - but with black friday I would like to buy a load and pay over 6 - 12 months. Now I am being wrongfully declined - discriminated against for an account I had 9 years ago that I PAID IN FULL. Now as an adult I cant get an account because you are discriminating against me for being honest and not trying to to get debt written off by claiming a policy I had every right to use. Pathetic

0
Replies (2)
TFG
TFG's reply04 Nov 2021, 13:35
Official
 Dear Lynne  Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team
lS
lynne S's update05 Nov 2021, 08:33
Reviewer Update
Just received a very stupid reply telling me to contact transunion because of credit obligations hahahahaha!! I have 1 account only that isnt even 2% of my monthly salary. Not 1 payment missed and a creit report in good standing. - so please do explain this very stupid sms

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