TFG disappointing service

I am utterly upset and disappointed by the service I got from TFG (markhams sunnypark and Exact forest hill) . I claimed for a phone a few weeks ago after many calls the claim was approved and I was called and told to come get a phone. When I got there they didn't have any phone suitable for my needs worth the cover amount I was willing to top up to get the device I needed for my business only to be told you cannot top up but you can take a phone fir less than what you are cover for. Terms and conditions only to favour the insurance and nothing to make things easier for the customer. Fast forward I was told I can get a small phone fir the price am covered at exact forest hill city. Only to get there and encounter more problems called the head office multiple times with no help spoke to andiswa and her sup no one helped. Spoke to Justine from finrite who had promised a call back the previous day but no call back and no help. He told me everything was done right by their side and advise I should contact area manager millicent makhubo who was nothing but rude and dismissive and refused to give the go ahead that I can be give the phone after 3 weeks of waiting. To cut the story short I am still without a phone and disappointed in everyone who was handling this query