TFG Device Insurance

Took a phone for insurance claim due to a battery that had exploded, they are refusing to repair or allow me to claim because they say they don’t cover certain items, the battery exploded it’s not like it’s not charging anymore. The phone is still in their possession at Total Sports Kwagga Mall in Mpumalanga, completely *********** when you need to claim but are quick to be debiting me on my account for the past 2yrs