TFG Declined Insurance Claim

I am very disappointed with the outcome of my cellphone insurance claim, especially considering that I have never missed a single insurance payment for my phone. When I purchased the phone, the staff at TFG Markham, Tzaneen Mall (Limpopo) strongly recommended the TFG insurance, stating that it would cover the phone “in case anything happens.” Based on this assurance, I have been faithfully paying for this insurance for 1 year and 8 months.

Recently, I took my phone to TFG Markham at The Grove Mall to submit a claim because the battery started swelling and the screen began lifting, which has significantly affected the phone’s functionality and usability. I later got a call from Monitor Administrators to say my claim has been declined.

I am now being informed that the insurance I have consistently paid for cannot assist with repairing the phone. This is extremely frustrating and feels misleading, as the insurance was presented as comprehensive cover for such issues.

I feel unfairly treated and misled. If the insurance cannot cover the repair of my phone, I request a full refund of the R5,260 I have paid towards this insurance so that I can have my phone repaired elsewhere and obtain insurance that genuinely provides proper cover.

This situation has caused significant inconvenience and I would appreciate urgent attention and resolution.

Lebogang (On behalf of my grandmother)