TFG - DEATH CLAIM BENEFIT OUTSTANDING SINCE 27 JULY 2022

COMPLAINT / BAD SERTVICE - TFG INSURANCE CLAIMS DEPARTMENT CLAIM ORGINALLY LODGED ON 27 JULY 2022 ESTATE LATE JJM MOUTON I turned to "Hello Peter" in an effort to resolve and finalise the long-standing claim of my deceased Mother. My Late Mother opened her Foschini Account during the 1970 's - One should consider her as a long standing and loyal, account holder. My mother recently passed away i.e. 14 May 2022. Her death was reported to Foschini Tygervalley Branch on 7 June 2002, when the account was settled and closed. Up and until closing date an ACB Benefits amount of R31.64 was added to her monthly account statement. The “Death Claim Benefit” was originally lodged on 27 July 2002, with all the required supporting, documents. I continually had to follow up, but is left in the dark. I have sent endless emails, complaints and threats to TFG Insurance Claims Department / TFG Customer Service and personally to Tshepo Mtshana, but yet the matter is still outstanding. I was told that they cannot trace my Late Mother’s account due to some system restraints. I find this very difficult to understand, especially the amount of years that she has had an account with the TFG, group. The complaint is not about the amount, which is a relatively small amount, BUT how this matter has been dealt with – Absolutely Socking Customer Services.