TFG ******** CUSTOMER SERVIRCE DEPARTMENT

I am writing to express my disappointment and frustration with the poor service I received from the TFG customer service department. I complained to them on 6 August 2024, and I have not received any feedback despite sending numerous follow-up emails to find out. What is the SLA to deal with a complaint? Still no feedback. I decided to complain via their Facebook channel, and they were responding, and they kept promising me that my complaint would be resolved and I would receive feedback. I cannot believe such a big company can take a whole month to resolve such a small complaint. I am very upset because it is not like they do not see my emails; they do, and they just decided to ignore them.

This is pure disrespect. As a customer, I expect a certain level of service and communication. Why should I always be the one following up? The lack of feedback and resolution has left me feeling ignored and disrespected.

I request that my complaint acknowledges ASAP and I want clear explanation for the poor service. I have been more patient with TFG and I just cannot take this any more.