GS
Grant S
1 reviews | Active since Dec 2019
03 Nov 2021, 12:47
TFG customer service poor
I took out insurance for my wife on her marriage ring that i bought at sterns(value:R10 000) she got ****** we put in a claim its been more than a month we phoning,no one can help,and no feedback from their side. Everytime we phone the have excuses they will phone us back. The same happened with the Foshini account we made a payment like we do every month on the App,the payment deduct but was never process on their side,the required a proof of payment,we send it via mail....now they us lots of stories,im cluesless now,if wasted alot of airtime phoning. Dont
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TFG's replyOfficial
04 Nov 2021, 13:37Good day Grant Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply04 Nov 2021, 13:37
Official
Good day Grant Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team